Frequently Asked Questions

What Do You Need From Me?
Please review our order page for specific details on ordering your DVD slideshow.

Time Frame
We understand memorial DVDs are time sensitive.
Please contact us to see if we can meet your deadline.

Payment
You can pay by credit card, cashier's check, or money order.

Scanning
We can scan: personal photos, children’s artwork, handwritten notes and poetry, etc. The quality of your images will depend on the quality of the material you submit.

Compatibility
We use DVD+R technology. To make sure your DVD player is compatible, please check http://vcdhelp.com or http://www.videohelp.com/dvdplayers

Copyright Policy
Federal copyright law mandates that the photographer owns the copyright to the image photographed. If you've had a professional photograph taken, a written letter of consent must be provided with the image before we can work on the image.

Music Selections
You can pick music from our growing selection of royalty free music. Just let us know what genre of music you like and if we don't have it, we'll see what we can do about getting it―for an additional $30 charge. Or, if you'd prefer to leave the music off the slideshow altogether.

We currently have the following soundtracks (from StockMusic.net) available for grief and memorial services:

• Old Europe (a very sad melody)
• Frontier Wedding
• Workin' The Ranch

Extras
We currently do not include video clips or menu bars in the DVDs.

Resell Rights
You may not resell your DVDs to others.
If you’d like more copies, please contact us to purchase more copies.

Refund Policy
No. The time devoted to each project is unrecoverable, therefore there are no refunds.

Photo Editing
The following techniques are included in the price of our deluxe slideshow package:

• minor blemish removal,
• minor scratch repairs (one or two scratches),
• digital cropping,
• red-eye reduction, when possible,
• picture sharpening, when possible,
• color enhancement, and
• conversion to black and white, when b/w makes the photo look better.

The following techniques are available at an additional charge due to complexity:

• tears,
• cracks,
• scratch repairs,
• stains,
• water damage,
• writing or date removal,
• rebuilding images,
• repositioning people,
• removing people, places, things, or backgrounds, and
• other restoration and retouching techniques not listed.

What Size Photos Can I Send?
Please send photos from 5 inches in diameter up to an 8 x 10.

Are Horizontal or Vertical Photos Better?
Horizontal, or landscape style, photos work best for viewing purposes. However, vertical, or portrait style, photos work just as good. The only real difference is that horizontal photos take up the entire screen when showcasing one large photo and vertical photos tend to have a black border on both sides of the image. This shouldn't concern you, however, since we rarely place the entire photo on the screen as one huge image.

Can I Add More Photos Than Stated In Your Packages?
Yes. You can add up to 20 extra photos per package, at a rate of $5 per photo.

But please keep in mind that our packages are designed to get the most BANG out of your buck. Any more photos than those mentioned in our package deals really is too much. People begin to squirm and become bored with long, drawn-out video presentations. And to prove our point, we went out and gathered an unbiased panel of judges. We sat them down in front of DVDs with photos ranging from 60 to 120 photos. Let's just say our panel of judges all agreed―that's WAY too many photos on one DVD!

Which Is Better? A Digital Or Print Photo?
If you are asking what would give you the clearest picture for your DVD slideshow, the answer is simple: .jpegs from original negatives.

Take your negatives down to your local photo lab and have the attendant put all your photos on CD-Rom. Then load your CD-Rom to your computer, make a copy of every photo you want in your DVD slideshow and put it into a separate folder. Then burn us a copy. You'll get a much crisper image that way.

Can I Send You A CD-Rom Of My Photos?
Yes. But please save them as a .jpeg or .tiff file. And scan them at a resolution of 300 dpi. Any lower will drastically reduce the quality of your slideshow. Of course, if you've taken your photos with a digital camera, you won't need to worry about scanning. Just make a copy of the original file and send it along.

Do You Accept Negatives Or Slides?
No. We are not equipped to take your negatives or slides and turn them into useable photographs. Please have your negatives and/or slides turned into prints or digital negatives before sending them off to us.

If I Scan My Own Photos, Will The Price Be Less?
No. When you deliver your photos on CD-Rom, we'll still need to load them to our computers and organize them. However, if you feel safer scanning and delivering a Photo CD of your images, versus the actual pictures, by all means, please do! But, to get the most out of your photos, they need to be scanned at the highest resolution available (no less than 300 dpi).

Why Should I Pay You To Edit My Photos?
When scanned at such a high resolution, tiny scratches, finger prints, and other imperfections that are nearly invisible to the naked eye really show up. Those imperfections need to be cleaned up so you can truly enjoy your DVD slideshow experience.

Does Cropping My Photos Alter The Original?
No. Please rest assured that we would never actually cut your original photos, for the purpose of showcasing them in a DVD slideshow. What we will do, however, is crop the scanned file.

Why Would You Digitally Crop My Photo?
We crop photos to bring more emphasis on the subject and less emphasis on the distracting background. However, if the background is a huge part of your memories, just let us know and we'll make sure to include the entire photo on the DVD.

Can You Crop Out Someone Or Something I Don't Want Featured In The Photo?
Yes. We understand that sometimes relationship die on a bad note or pictures are taken with strangers you'd rather not have featured in your family photo album. If cropping consist of simply cutting out the subject you want to keep, much like cutting with a pair of scissors, there is no additional charge. However, if cropping means removing someone or something from the photo and replacing the empty space with a background image, or another person or object, an additional fee will incur as this is a very tedious and difficult procedure.

What Do You Mean By...?

Title
This is the formal name of your slideshow.
It could be something as simple as "An Afternoon With Nana".

Opening credits
This is a list of cast members.
In other words, it's the formal names of Nana and her guests.

Closing credits
This is a list of everyone who made the DVD possible.
This area acknowledges you, the people who provided the photographs, the people who provided the music, and us, AlyiceEdrich.net.

Introduction pages
Introduction pages are designed to help transition between segments.
This would be a stand alone page designed to introduce the next group of images. So if Nana spent the first part of her morning having tea on the terrace, then took her guests to the beach, the introduction page would introduce the beach by providing the name and location of the beach. Or the introduction could be a short poem by Nana describing the beach.

Captions
Captions are words (or text) that appears on the image itself.
This could be anything from a funny phrase, a favorite saying, a special quote, the name of the person in the photo, or the location of the scene in the photograph.

Movement
Movement provides action and often involves panning (following an object), zooming (moving the object near and far), or rotating of photos.

Special Effects
Special effects help make transitioning from one photo to another fun and exciting.

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